FAQs

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FAQs *

  • Access is simple and key-free. Just open the app and tap to unlock the door with your smartphone — no reception desk, no waiting, just seamless entry.

  • It sure is. Move on your time with true 24/7 access, whether you prefer sunrise stretches, midday movement, or late-night sessions.

  • Yes. Our space is exclusively for members, ensuring a calm, safe, and never-crowded environment

  • Your first session is induction-based during staffed hours. We show you around and make sure you feel confident. After that, enjoy full 24/7 access anytime.

  • You’ll have unlimited access to 800+ on-demand reformer Pilates workouts you can follow during your studio sessions — covering strength, stretch, mobility and more.

  • Absolutely. Pick the pace that suits your body each day — from gentle, restorative flows to stronger, sweatier sessions.

  • Yes! Our library has sessions for all kinds of injuries and concerns — whether it’s your back, your knees, shoulders, or diastasis recti (mums, we truly got you!). Whatever your body needs, there’s a supportive, safe class ready for you.

  • All sessions are professionally created by qualified physiotherapists and Pilates instructors, so you can move with confidence and proper guidance.

  • Bring your own Bluetooth headphones to follow along with the instructor videos, or use ours!

  • Booking is easy through the app — choose the day and time that suits you. No rigid class schedules, no rushing, no fighting for limited spots. After induction, our members enjoy instant keyless access.

  • You can cancel or reschedule up to 4 hours before your booking with no penalty. Life happens — we make it flexible.

  • A small fee of $5 will apply for late cancellations or no-shows to keep the schedule fair for everyone.

  • Yes, you can adjust or edit your sessions anytime through the app. It’s all built around your lifestyle.

  • For safety and privacy, guest access isn’t available. This ensures a peaceful, secure, members-only space.

  • Membership is available for ages 16+.

  • Yes — you can freeze your membership for one month every 12 months, ideal for travel or busy seasons.

  • Billing is simple via direct debit, keeping everything automatic and stress-free so you can focus on you.

  • Your safety is built in. We have duress alarms throughout the studio and 24/7 security cameras, allowing you to train confidently at any time of day or night.

  • The studio operates independently 24/7, creating a space where you can enjoy quiet, uninterrupted sessions. Staff are available during certain hours for inductions and support.

  • Simply leave the space as fresh as you found it — wipe down equipment, return props, and reset your area. It’s all about keeping the experience beautiful for everyone.

  • Our bookings are for an hour, if the studio is quiet and you’d like more time, that’s perfectly fine.

  • We have one charging station available for quick top-ups. Still, we recommend arriving with a charged phone to ensure smooth access.

  • If your mobile access has a hiccup, simply contact us through the app or email and we’ll assist you as quickly as possible.