24/7 Pilates Studio Pty Ltd trading as 24 Seven Pilates ClubThis Privacy Policy explains how 24/7 Pilates Studio Pty Ltd trading as 24 Seven Pilates Club (“we”, “us”, “our”) collects, uses, stores and protects your personal information.We are committed to safeguarding your privacy and handling your personal information responsibly. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).This Privacy Policy applies to our studios and our website:
www.24sevenpilates.com

1. Collection of Personal Information

We collect personal information to provide safe, effective and personalised Pilates services and to operate our business efficiently.If you choose not to provide certain personal information, we may be unable to provide some or all of our services.The personal information we may collect includes, but is not limited to:Full nameDate of birthResidential addressContact details (including email address and mobile phone number)Emergency contact name and phone numberMembership and attendance historyPayment history and billing detailsCredit card and/or bank account detailsSensitive information (see below)

2. Sensitive Information

We may collect health information, which is classified as sensitive information under privacy laws.This may include information about your physical and mental health such as height, weight, medical history, pregnancy status, medication use, injury history, smoking status and other health-related information necessary to ensure the safe and appropriate delivery of our services.Sensitive information is collected only with your consent and is handled in accordance with applicable privacy laws.

3. Use of Personal Information

Use within our studio

Your personal information may be used to:Assess class suitability and member safetyManage memberships, bookings and accountsDeliver digital and in-studio Pilates experiencesImprove services, systems and member experienceContact emergency services or your nominated emergency contact if required

Use on our website

When you visit www.24sevenpilates.com, we may automatically collect non-identifiable information such as:Browser type and versionOperating systemPages viewed and time spent on pagesReferring website addressesThis information is used for internal analysis, website optimisation and improving user experience.We do not sell, rent or trade your personal information to third parties.

4. Marketing Communications

You may choose to receive communications from us via email, in-studio, or through social media platforms.We may use your contact details to provide information about memberships, services, updates and promotions. You can opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

5. Closed Circuit Television (CCTV)

Our studio is fitted with CCTV cameras for security and member safety purposes.CCTV systems are monitored by an independent third-party security provider. Footage may also be accessed by authorised management where required. CCTV data is used strictly for safety and security purposes and access is limited to authorised parties only.

6. Website Links

Our website may contain links to external websites that are not operated or controlled by 24/7 Pilates Studio Pty Ltd trading as 24 Seven Pilates Club.We are not responsible for the privacy practices of external websites. We recommend reviewing the privacy policies of any third-party sites before providing personal information.

7. Third-Party Software & Systems

We use trusted third-party software platforms to support the operation and delivery of our services. These systems may be used for website hosting, bookings, digital content delivery, member management, communications, payments and accounting.Your personal information may be shared with these providers where reasonably necessary to provide our services, or you may be required to provide information directly to them. Each provider manages personal information in accordance with their own privacy policies.Third-party platforms we may use include, but are not limited to:Mindbody – class scheduling, bookings, member management and paymentsSquarespace – website hosting and online content managementYour Reformer – delivery of digital reformer Pilates content and in-studio class experiencesFacebook – marketing and member communicationInstagram – marketing and member communicationXero – accounting and financial record keepingWhere personal information is stored or processed outside Australia, we take reasonable steps to ensure appropriate safeguards are in place.

8. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.Personal information is stored securely in electronic and/or physical formats. While we take appropriate security measures, information transmitted via the internet is provided at your own risk.We will destroy or de-identify personal information when it is no longer required, unless we are legally required to retain it.

9. Accessing and Correcting Your Personal Information

You may request access to, or correction of, your personal information at any time, subject to legal exceptions. Requests may be required in writing for security purposes.We reserve the right to charge a reasonable administrative fee where permitted by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon publication on our website.If you do not agree with this Privacy Policy, you should not access or use our studios or website.

11. Contact Us

We welcome feedback regarding this Privacy Policy.If you have any questions, concerns or requests relating to your personal information, please contact us via the contact details provided on:www.24sevenpilates.com

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